Wednesday, July 24, 2013

Glassware Fail

There's a fairly popular beer glass that appears often on various Instagram beer pics that I've been wanting to add to my collection for some time.

A couple of weeks ago I decided to order one, along with a few other items that they had for sale on their web site: a T-shirt and two other beer glasses. $50 in merchandise in total.

After confirming with them on their Facebook page that they delivered to Canada (they even mentioned that they had recently shipped a few orders to Canada), I went ahead and filled out my order.

That came to a screeching halt when I saw what the S&H was going to be: ~$35 using USPS Priority Mail. The only shipping option.

I removed everything except one glass from the cart, making it a $7 order, reducing the S&H to ~$28.

I was stunned, but not entirely surprised since I encountered a similar scenario a long time ago with another company.

I wrote about my disappointment on their Facebook page and received the following response:
... unfortunately for international shipping we have to charge actual cost. The total given is for international priority mail, we use this shipping method to allow for tracking capability. In the future we hope to offer a lower price for international packages.
I've received trackable shipments from the U.S. before (one that same week, via DHL), and didn't pay anywhere near that much for S&H. $5 for a $30 item to be exact. I'm not saying they're overcharging, but there are certainly cheaper shipping options available and it shouldn't be too difficult to find one to offer us Canucks.

What really surprises me is that there are are Canadians out there with more money than sense. Who in their right mind would pay four times the value of an item to have it shipped?

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